FAQ's
Frequently Asked Questions
Welcome to the Here For It Clothing FAQ page! We've compiled answers to common questions to assist you. If you need further help, feel free to contact us.
Ordering & Payment
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), shoppay and Apple Pay.
Q: Can I modify or cancel my order after placing it?
We process orders promptly to ensure quick delivery. If you need to make changes, please contact us immediately. Once an order is shipped, modifications or cancellations aren't possible.
Shipping & Delivery
Q: Do you offer free shipping?
Yes! We provide free standard shipping on orders over £25 within the UK, and £100 for ROW
Q: How long will my order take to arrive?
Standard UK shipping typically takes 3–5 business days. International delivery times vary based on location.
Q: Do you ship internationally?
Yes we do.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for unworn items in their original condition. Please visit our Returns Policy page for detailed instructions.
Q: Can I exchange an item?
Yes, exchanges are possible for different sizes or styles, subject to availability. Please contact us to initiate an exchange.
Products & Sizing
Q: How do I determine my size?
Each product page includes a sizing chart. If you're between sizes or need assistance, feel free to reach out to our support team.
Q: Will sold-out items be restocked?
We don’t restock because every piece is made to order just for you. This means items may vary slightly if ordered at different times, as we might use a different blank that closely matches the original. For our Fleeting Fits range, we use deadstock materials, so quantities are super limited. Once they’re gone, they’re gone
Mystery Boxes & Collaborations
Q: What are Mystery Boxes?
Mystery Boxes contain a curated selection of exclusive items at a discounted price. The contents are a surprise, adding excitement to your purchase!
Q: Are your collaborations officially licensed?
Yes, our collaborations with brands like Game of Thrones® and Harry Potter® are officially licensed, ensuring authenticity and quality.
Account & Support
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences.
Q: How can I contact customer support?
You can reach us anytime via our Contact Us page. We aim to get back to you within 24 working hours. Our team is available Monday to Friday, 9am–5:30pm — we take weekends off to support a healthy work-life balance.
Promotions & Discounts
Q: Do you offer discount codes?
We occasionally run promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Q: Can I use multiple discount codes on one order?
Only one discount code can be applied per order.
If you have further questions, don't hesitate to contact us. We're here to help!